🛠️ Device Help & Troubleshooting

Before you stress — start here. We’ll help where we can. 21+ only.

⚡ Quick Fixes (Try This First)

• 🔌 Won’t turn on: Fully charge with correct cable + wall adapter
• 💨 No vapor: Clean chamber, check airflow, confirm temp
• 🔁 Blinking lights: Power cycle, reseat atomizer/pod
• 🧼 Clogs/leaks: Overfilling or residue buildup
• 🔥 Burnt taste: Lower temp, clean or replace heater

🔥 Puffco Devices (Premier Retailer)

• 🧾 Puffco claims must be submitted through Puffco
• 🚀 We can help support or expedite your claim
• ⚠️ Final approval is up to Puffco

🚫 Returns & Used Devices (Important)

• No returns or exchanges on used/opened devices
• Includes devices that stop working after use

🤝 Warranty Help (Other Brands)

• We can assist with warranty submissions
• We may contact brand reps directly
• Outcomes are not guaranteed

⚠️ Products intended for adults 21+. Keep devices away from children and pets.