Refund policy
Shipping & Returns Policy
🛸 Thanks for Beaming Up with Us!
We appreciate your loyalty to Alien Smoke & Vape Shop. Below you’ll find everything you need to know about shipping, returns, and what to do if something goes wrong.
📦 Processing & Fulfillment
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Orders are processed and shipped within 48 business hours (Monday–Friday).
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Rush Delivery orders are prioritized and ship within 24 business hours (Monday–Friday).
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Our Shipping Department is closed on weekends and major holidays.
🚚 Shipping & Carriers
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We currently ship exclusively via USPS.
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You’ll receive a tracking email as soon as your order leaves our warehouse.
🚀 Delivery Times
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Standard Shipping: 4–7 business days once shipped.
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Faster delivery options may be available at checkout.
🛑 All Sales Final Policy
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All shipping sales are final unless your item arrives damaged or defective.
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If your item arrives damaged, you must submit a claim directly with USPS.
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We’re happy to provide any paperwork needed to support your claim.
🛰️ Returns & Exchanges
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In-store sales are final upon purchase, unless the item is defective.
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Cosmetic issues unrelated to product function are not eligible for return after purchase.
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Vape products are strictly “All Sales Final.” We strongly encourage customers to test vape products in-store immediately after purchase.
✨ Broken or Damaged Items
If your order arrives broken or defective:
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Email us at missioncontrol@aliensmokeshop.com within 3 days of delivery.
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Use your order number as the subject line.
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Attach clear photos of the damage.
Our team will review and advise next steps.
⚡ Puffco Products
All Puffco devices are covered under Puffco’s official manufacturer warranty.
As an authorized Puffco partner, we’re happy to help you expedite your claim and make the process smoother.
🛸 Final Note
Thanks for flying with Alien Smoke & Vape Shop — where the goods are always out of this world.
Have questions? Reach out any time:
📧 missioncontrol@aliensmokeshop.com
📞 210-462-7406
📍 13523 Nacogdoches Rd, San Antonio, TX 78217