Refund policy

👽 Easy-to-read version: aliensmokeshop.com/pages/return-refund-policy

All Sales Are Final

Every sale at Alien Smoke & Vape is final, online and in-store. We do not offer returns, exchanges, or refunds for change of mind, wrong purchases (size, flavor, model, or compatibility), used or opened products, cosmetic imperfections, or price changes. Vape products are strictly final sale — please test devices in-store before you leave.

The One Exception: Damaged or Defective Items

If your item arrives damaged or defective, report it within 3 days of delivery (online) or purchase (in-store):

• Damaged in transit (online): resolved through a claim with the shipping carrier (USPS, UPS, or FedEx). We provide all paperwork needed to support your claim.
• Defective on arrival (online): email missioncontrol@aliensmokeshop.com within 3 days with your order number as the subject line and clear photos of the item and packaging.
• Defective at time of sale (in-store): bring the item and receipt back within 3 days for a defect review.

Defective means the product does not function as intended out of the box. Damage found when first opening the package is covered; damage during or after use is not.

How Approved Claims Are Resolved

Approved claims may be resolved by replacement (if inventory allows), store credit, refund (full or partial), or a discount code — the method is chosen at our discretion. Refunds, when issued, go back to the original payment method and may take 5–10 business days. Shipping fees are non-refundable unless included at our discretion. Once a claim is resolved, the order is resolved in full.

Alien Protect™ & Manufacturer Warranties

For coverage against lost packages, theft, and wrong items, add Alien Protect™ at checkout. Some products — including all Puffco devices — carry an official manufacturer warranty handled by the brand; as an authorized retailer, we're happy to help you start your claim.

Chargebacks & Abuse

We reserve the right to deny claims that conflict with carrier data, receipts, or verification. Filing a chargeback on a final-sale purchase or a resolved claim may result in account suspension and refusal of future service.

📧 missioncontrol@aliensmokeshop.com · 📞 210-843-6714 · Mon–Fri, 9 AM–5 PM CT
📍 13523 Nacogdoches Rd, San Antonio, TX 78217

Return & Refund Policy · Last updated July 7, 2026