Shipping policy
.asv-policy {
--asv-bg: #050607;
--asv-panel: #0b0d0f;
--asv-line: #1c2125;
--asv-green: #63ff9e;
--asv-text: #d8dde1;
--asv-dim: #8b9398;
font-family: 'DM Sans', sans-serif;
background: var(--asv-bg);
color: var(--asv-text);
margin: 0 auto;
max-width: 760px;
padding: 48px 24px 64px;
line-height: 1.7;
font-size: 16px;
}
.asv-policy h1 {
font-family: 'Syne', sans-serif;
font-weight: 800;
font-size: clamp(28px, 5vw, 42px);
color: #ffffff;
letter-spacing: -0.01em;
margin: 0 0 8px;
line-height: 1.15;
}
.asv-policy .asv-tagline {
color: var(--asv-green);
font-family: 'Syne', sans-serif;
font-weight: 700;
font-size: 15px;
letter-spacing: 0.14em;
text-transform: uppercase;
margin: 0 0 20px;
}
.asv-policy .asv-intro {
color: var(--asv-dim);
margin: 0 0 40px;
max-width: 56ch;
}
.asv-policy .asv-intro strong { color: var(--asv-text); }
.asv-section {
background: var(--asv-panel);
border: 1px solid var(--asv-line);
border-left: 3px solid var(--asv-green);
border-radius: 10px;
padding: 26px 28px;
margin: 0 0 18px;
}
.asv-section h2 {
font-family: 'Syne', sans-serif;
font-weight: 700;
font-size: 19px;
color: #ffffff;
margin: 0 0 14px;
display: flex;
align-items: center;
gap: 10px;
}
.asv-section h2 .asv-ico { font-size: 18px; }
.asv-section ul, .asv-section ol {
margin: 0;
padding-left: 20px;
}
.asv-section li { margin-bottom: 10px; }
.asv-section li:last-child { margin-bottom: 0; }
.asv-section p { margin: 0 0 12px; }
.asv-section p:last-child { margin-bottom: 0; }
.asv-policy strong { color: #ffffff; font-weight: 600; }
.asv-policy .asv-hl { color: var(--asv-green); font-weight: 600; }
.asv-policy a {
color: var(--asv-green);
text-decoration: none;
border-bottom: 1px solid rgba(99, 255, 158, 0.35);
transition: border-color 0.15s ease;
}
.asv-policy a:hover { border-bottom-color: var(--asv-green); }
.asv-alert {
background: rgba(99, 255, 158, 0.06);
border: 1px solid rgba(99, 255, 158, 0.25);
border-radius: 8px;
padding: 14px 16px;
margin-top: 14px;
font-size: 15px;
}
.asv-contact {
margin-top: 36px;
text-align: center;
border: 1px solid var(--asv-line);
border-radius: 12px;
padding: 32px 24px;
background: radial-gradient(ellipse at top, rgba(99, 255, 158, 0.07), transparent 65%), var(--asv-panel);
}
.asv-contact h2 {
font-family: 'Syne', sans-serif;
font-weight: 800;
font-size: 22px;
color: #ffffff;
margin: 0 0 6px;
}
.asv-contact .asv-sub {
color: var(--asv-dim);
margin: 0 0 20px;
font-size: 15px;
}
.asv-contact .asv-row {
margin: 6px 0;
font-size: 15px;
}
@media (max-width: 480px) {
.asv-policy { padding: 32px 16px 48px; }
.asv-section { padding: 20px 18px; }
}
🛸 Thanks for Beaming Up with Us
Shipping & Returns Policy
We appreciate your loyalty to Alien Smoke & Vape Shop. Below you'll find everything you need to know about shipping, returns, and what to do if something goes wrong on re-entry.
📦 Processing & Fulfillment
- Orders are processed and shipped within 48 business hours (Monday–Friday).
- Rush Delivery orders are prioritized and ship within 24 business hours (Monday–Friday).
- Our Shipping Department is closed on weekends and major holidays.
🚚 Shipping & Carriers
- We ship via USPS, UPS, and FedEx — our preferred carrier is USPS.
- You'll receive a tracking email as soon as your order leaves our warehouse.
🚀 Delivery Times
- Standard Shipping: 4–7 business days once shipped.
- Faster delivery options may be available at checkout.
🛑 All Sales Final Policy
- All shipping sales are final unless your item arrives damaged or defective.
- If your item arrives damaged, you must submit a claim directly with the shipping carrier (USPS, UPS, or FedEx — whichever delivered your order).
- We're happy to provide any paperwork needed to support your claim.
🛰️ Returns & Exchanges
- In-store sales are final upon purchase, unless the item is defective.
- Cosmetic issues unrelated to product function are not eligible for return after purchase.
- Vape products are strictly "All Sales Final."
💡 We strongly encourage customers to test vape products in-store immediately after purchase.
✨ Broken or Damaged Items
If your order arrives broken or defective:
- Email us at missioncontrol@aliensmokeshop.com within 3 days of delivery.
- Use your order number as the subject line.
- Attach clear photos of the damage.
Our team will review and advise next steps.
⚡ Puffco Products
All Puffco devices are covered under Puffco's official manufacturer warranty.
As an authorized Puffco partner, we're happy to help you expedite your claim and make the process smoother.
🛸 Mission Control
Thanks for flying with Alien Smoke & Vape Shop — where the goods are always out of this world.
📧 missioncontrol@aliensmokeshop.com
📍 13523 Nacogdoches Rd, San Antonio, TX 78217