Shipping and Returns
Shipping & Returns
Everything you need to know about how your order gets from our ship to your door — in plain English.
⏱️ When will my order ship? 2 biz days+
Orders ship within 2 business days (Monday–Friday, excluding holidays).
Need it faster? Choose Rush Delivery at checkout and your order jumps the queue — shipped the next business day.
📦 Who delivers my package? USPS · UPS · FedEx+
Our preferred carrier is USPS, but we also ship via UPS and FedEx depending on your order and destination.
Our Shipping Department operates Monday–Friday and is closed weekends and major holidays.
🚀 How long until it arrives? 4–7 days+
Standard delivery takes 4–7 business days after your order ships.
Faster options are available at checkout if you need it sooner.
🛰️ How do I track my order? Auto-emailed+
The moment your order ships, we email you a tracking number. Watch your inbox (and spam folder, just in case).
🛑 Can I return my order? All sales final+
All sales are final — online and in-store. The only exception is an item that arrives damaged or defective, reported within 3 days of delivery.
- Damaged in transit (online orders): resolved through a claim with the shipping carrier (USPS, UPS, or FedEx). We provide all the paperwork you need — see the checklist below.
- Defective on arrival (online orders): email us within 3 days of delivery using the same checklist below, and we'll make it right.
- In-store purchases: final upon purchase unless the item is defective at the time of sale.
- Cosmetic issues (scratches, blemishes, or anything that doesn't affect how the product works) do not qualify — this applies to all purchases, online and in-store.
- Vape products are always final sale, online and in-store. In-store, please test your device before leaving. Online vape orders qualify only for the damaged/defective-on-arrival exception above.
Full details, claim resolutions, and Alien Protect™ info: Return & Refund Policy.
🧾 My item arrived broken or defective — what now? 3-day window+
Check off each step as you go:
✨ What about Puffco products? Warranty+
All Puffco devices are covered under Puffco's official manufacturer warranty — warranty claims are handled by Puffco directly.
As an authorized retailer, we're happy to help you get your claim started and make the process painless. Note: a manufacturer warranty covers functional defects — it does not change our final-sale policy.