Purchase Options Cancellation Policy
Purchase Options & Cancellations
Some items — like our Rocket Box™ monthly subscription — are offered as a subscription or pre-order. Here's exactly how to change or cancel those purchases.
🔁
Anytime
Cancel Subscriptions
📅
By the 25th
Skip Next Box
🚀
Until Fulfilled
Cancel Pre-Orders
🛑
Final
Once Shipped
🔁 Subscriptions (Rocket Box™) Skip or cancel anytime+
- When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select. Your payment details are stored securely and you're charged for each delivery unless you pay in advance.
- Some subscriptions auto-renew at the end of their term. Don't want to renew? Cancel before your next billing date.
- You can skip a month or cancel anytime — your order confirmation email has a link to manage your subscription, or manage it from your account.
- Timing matters: cancel or skip before the 25th of the month to avoid being charged for the next month's box.
Already charged or shipped? Boxes that have already been billed and shipped are final sale under our Return & Refund Policy — canceling stops future charges, it doesn't refund past ones.
🚀 Pre-Orders Cancel until fulfilled+
- A pre-order is an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the remaining balance later.
- Before fulfillment: you can cancel an unfulfilled pre-order anytime for a full refund of anything you've paid — email us with your order number.
- After fulfillment: once your pre-order ships, it's a completed sale and our all-sales-final policy applies. The only exception is an item that arrives damaged or defective, reported within 3 days.
⏳ Try Before You Buy Not offered+
We do not currently offer try-before-you-buy purchases. All products are sold as final sale per our Return & Refund Policy. If this ever changes, this page will be updated with the full terms.
✏️ Changing a regular order Before it ships+
Need to change or cancel a standard (non-subscription) order? Contact us immediately — if it hasn't shipped yet, we'll do our best to stop or adjust it. Once an order ships, it cannot be changed or canceled and the all-sales-final policy applies.