Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to Alien Smoke & Vape’s help center. Straight answers to the most common questions we get — no clicking needed. For adults 21+ only. Valid ID required.
Ordering & Pickup
Do you offer in-store pickup?
Yes. Choose Pickup at checkout and we’ll email or text you when it’s ready. Bring valid photo ID that matches your order.
How fast do you ship?
Orders ship within 2 business days (Monday–Friday, excluding holidays). Need it faster? Choose Rush Delivery at checkout and your order ships the next business day. Standard delivery takes 4–7 business days after shipping.
Can I change or cancel my order?
If it hasn’t shipped yet, contact us immediately and we’ll do our best to stop or adjust it. Once an order ships, it cannot be changed or canceled.
Do you offer same-day delivery?
In select areas — check availability at checkout or contact the shop directly.
Age & ID
Who can buy from Alien Smoke & Vape?
Only adults 21+ with valid, government-issued photo ID. No exceptions.
How is age verified online?
We use secure third-party verification at checkout. Orders that fail are canceled and refunded.
Can I buy vape products for someone under 21?
Absolutely not. Providing nicotine products to minors is illegal.
Products & Compatibility
Are your products authentic?
Yes — 100% genuine from verified distributors. No knockoffs or clones.
Will this pod fit my device?
Check compatibility on the product page. If unsure, ask us before buying or visit in person.
Do you sell nicotine-free options?
Yes. Many disposables and e-liquids are available in 0 mg.
My disposable isn’t hitting or keeps blinking — what’s wrong?
Battery might be dead or airflow blocked. Remove stickers, check for debris, take short primer puffs. If it’s dead on arrival, report it within 3 days of purchase or delivery with your receipt or order number for a defect review.
How can I avoid burnt hits?
Don’t chain-hit. Let coils re-saturate between puffs. For refillables, let new coils soak 5–10 minutes before use.
My pod is leaking — what do I do?
Don’t overfill, keep upright, and avoid heat. Replace the pod if it keeps leaking — seals degrade over time.
Device Help
Disposable not hitting?
Remove stickers, clear airways, and try gentle puffs. Still no vapor? It may be defective — report it within 3 days with your receipt.
Pod system won’t fire?
Check contacts for condensation and ensure pod is seated properly. Try a new coil or pod.
Battery not charging?
Use the included cable or a low-amp charger. Unplug immediately if it overheats.
Burnt taste?
Coil is likely finished. Replace coil/pod and avoid chain-hitting.
Returns & Payments
What’s your return policy?
All sales are final — online and in-store. The only exception is an item that arrives damaged or defective, reported within 3 days of delivery (online) or purchase (in-store).
- Damaged in transit (online): resolved through a claim with the shipping carrier (USPS, UPS, or FedEx) — we provide all paperwork.
- Defective on arrival: email us within 3 days with photos and your order number.
- Vape products are always final sale. Test your device in-store before leaving.
- Cosmetic issues that don’t affect function do not qualify.
Full details: Shipping & Returns.
Can I protect my order against loss or theft?
Yes — add Alien Protect™ at checkout. It covers eligible lost, stolen (no-signature deliveries), damaged, or wrong-item shipments. See the Alien Protect™ Terms.
What payments do you accept?
All major credit/debit cards, Apple Pay, Google Pay, and cash in-store.
Rewards & Referrals
Do you have a rewards program?
Yes! Join via the Rewards button and earn points online and in-store.
How does Refer-a-Friend work?
Share your unique link or QR. Your friend gets a welcome discount, and after they buy, you earn points or credit.
Safety & Storage
Are vape products safe?
All products meet regulations, but vaping carries risks. Nicotine is an addictive chemical. For health advice, consult a medical professional.
Battery safety tips:
Use proper chargers, don’t leave unattended, replace damaged cells, and avoid heat exposure.
How should I store my vapes?
Keep upright, away from heat, and out of reach of children and pets.
Store Info
Where are you located?
Visit our Contact page for addresses and hours.
Do you offer wholesale?
Yes — email admin@aliensmokeshop.com for business inquiries.
How can I contact support?
Email missioncontrol@aliensmokeshop.com (Monday–Friday, 9 AM–5 PM CT), call 210-843-6714, or use the contact form on our site.
Legal Notice: Products are intended for adults 21+. Nicotine is an addictive chemical. Keep away from children and pets.