Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to Alien Smoke & Vape’s help center. Straight answers to the most common questions we get — no clicking needed. For adults 21+ only. Valid ID required.
Ordering & Pickup
Do you offer in-store pickup?
Yes. Choose Pickup at checkout and we’ll email or text you when it’s ready. Bring valid photo ID that matches your order.
How fast do you ship?
Orders usually ship within 1 business day. Carrier delivery times vary by region.
Can I change or cancel my order?
If it hasn’t shipped yet, contact us immediately and we’ll do our best to stop or adjust it.
Do you offer same-day delivery?
In select areas — check availability at checkout or contact the shop directly.
Age & ID
Who can buy from Alien Smoke & Vape?
Only adults 21+ with valid, government-issued photo ID. No exceptions.
How is age verified online?
We use secure third-party verification at checkout. Orders that fail are canceled and refunded.
Can I buy vape products for someone under 21?
Absolutely not. Providing nicotine products to minors is illegal.
Products & Compatibility
Are your products authentic?
Yes — 100% genuine from verified distributors. No knockoffs or clones.
Will this pod fit my device?
Check compatibility on the product page. If unsure, ask us before buying or visit in person.
Do you sell nicotine-free options?
Yes. Many disposables and e-liquids are available in 0 mg.
My disposable isn’t hitting or keeps blinking — what’s wrong?
Battery might be dead or airflow blocked. Remove stickers, check for debris, take short primer puffs. If still dead, bring it in for a DOA exchange.
How can I avoid burnt hits?
Don’t chain-hit. Let coils re-saturate between puffs. For refillables, let new coils soak 5–10 minutes before use.
My pod is leaking — what do I do?
Don’t overfill, keep upright, and avoid heat. Replace the pod if it keeps leaking — seals degrade over time.
Device Help
Disposable not hitting?
Remove stickers, clear airways, and try gentle puffs. Still no vapor? Likely DOA — bring it with your receipt.
Pod system won’t fire?
Check contacts for condensation and ensure pod is seated properly. Try a new coil or pod.
Battery not charging?
Use the included cable or a low-amp charger. Unplug immediately if it overheats.
Burnt taste?
Coil is likely finished. Replace coil/pod and avoid chain-hitting.
Returns & Payments
What’s your return policy?
- Final sale: e-liquids, disposables, open pods/coils.
- Eligible returns: unopened accessories or hardware within 7 days.
- DOA items: return within 48 hours for review.
What payments do you accept?
All major credit/debit cards, Apple Pay, Google Pay, and cash in-store.
Rewards & Referrals
Do you have a rewards program?
Yes! Join via the Rewards button and earn points online and in-store.
How does Refer-a-Friend work?
Share your unique link or QR. Your friend gets a welcome discount, and after they buy, you earn points or credit.
Safety & Storage
Are vape products safe?
All products meet regulations, but vaping carries risks. Nicotine is an addictive chemical. For health advice, consult a medical professional.
Battery safety tips:
Use proper chargers, don’t leave unattended, replace damaged cells, and avoid heat exposure.
How should I store my vapes?
Keep upright, away from heat, and out of reach of children and pets.
Store Info
Where are you located?
Visit our Contact page for addresses and hours.
Do you offer wholesale?
Yes — email admin@aliensmokeshop.com for business inquiries.
How can I contact support?
Email admin@aliensmokeshop.com, call, or use the contact form on our site.
Legal Notice: Products are intended for adults 21+. Nicotine is an addictive chemical. Keep away from children and pets.